Ideas
We have learned a lot over the last 15 years in this business and we want to share that knowledge with you!
Put on your reading glasses, there are 308 posts and counting…
We all want to use social media more than we are, but how do you get started when all your favorite accounts look perfect?
Everything Else...
What is innovation? Webster’s defines it as the introduction of something new. That is the classic definition but it has taken on a new meaning in technology. Wikipedia defines it as ‘the application of better solutions that meet new requirements’. It is easy to confuse innovation with invention. Invention is the creation of a new idea or product, innovation […]
I think we need to redefine what a product is in our collective minds. It is very easy to think of a product as physical good that we can hold and interact with. The rules of product development can and should apply to all layers of a business. At the end of the day your […]
This is not at all the best way to go about this. Instead of this approach, a simple sign during peak hours near the register communicating a time limit will suffice. This approach is passive aggressive, hoping to influence behavior by taking away a feature. After all, this business is not having an issue with […]
A new study shows that music can have a great impact on the experience of people eating at restaurants. Click the button below to read the article over on Discovery.com. Take care that the music you play at your business reflects your concept and the experience you want your customers to have. Music reflects and also […]
Last spring I was in the bathroom at a movie theater at 10:13 pm and saw this in the bathroom in plain view. Typically trash negligence is not time stamped, note the 11am time printed on the ticket. 10 hours is too long for trash to stay in one place at your business. A big […]
Part 2 of this great NY Times piece. Take note on most of these restaurant owners! Read Part II
Great advice from a restauranteur published in the NY Times on how a staff should act in a service based environment. Part I
The blog will be a place to feature business advice from around the web. We will also be showcasing our own work and philosophy. My personal favorite will be sharing personal stories focused around amazing or subpar service experiences. Stay tuned!