How a Stove Installation Uncovered Valuable Lessons in Customer Care
A tale of missing parts, missed chances, and eventual redemption.
Below are real stories that inspire us or taught us valuable lessons. We hope you get some insights, smile, and learn from our real life experiences.
A tale of missing parts, missed chances, and eventual redemption.
A valuable lesson about the consequences of solving problems before they are even problems at all.
While everyone loves to get a free appetizer on the house, no one likes free streaming at your restaurant.
We have had the chance to split-test a lot of website elements. Who won when we put images or icons against each other in a no holds barred cage match?
Do you have any common phrases from childhood that still influence how you operate today? Are there any you need to remember to use again?
What is the point of saying sorry, even when it won’t change anything?
Trigger warning: this post contains depictions of failed automation, excess details about changing addresses, and faceless bureaucracies. Read at your own risk.
You can keep your brand story, but you might have to update how it plays out in the real world.
If you find yourself fighting against forces of nature (or the marketplace), switch tactics for better outcomes.
The actual (data) story of making my kid’s bedrooms dangerously cold and how it happened.
Have you ever been on hold with a business that has just one hold song?
Don’t assume anything and stay open-minded. The results will be better customer experiences that help your brand grow.
ot always easy to proactively confront an issue when you can continue to let it trickle, but spending a little extra energy today saves way more cumulative loss down the road.
So, what is the worst that can happen? Is it enough to hold you back from the life you imagine yourself living.
All I did was order pizza; why am I getting an email that says URGENT in all caps?
How can you make incremental changes that add up to a monumental shift in the way the world hears you?
Perhaps like many of us, they have a fear of selling. Or just a fear of appearing salesy.
On the way back from experiencing the Goldie effect, something rather unusual happened on the flight – not finding a mythical ape-like creature in the North American wilderness unusual, but unusual.
Any person who enters the stream risks being baptized in the drink – sometimes literally, like in this story.
Unknowingly, the original painting had set the foundation for a wall of crooked and slightly off images. Are your foundational ideas already crooked?