How a Stove Installation Uncovered Valuable Lessons in Customer Care
A tale of missing parts, missed chances, and eventual redemption.
October 11, 2023
Category: Customer Service
Customer service is essential for the long-term growth and success of almost any business. Below are articles that explore what exceptional customer service looks like and how you can work toward it.
Is it Time for Restaurants to Say Goodbye to Free Streaming?
While everyone loves to get a free appetizer on the house, no one likes free streaming at your restaurant.
March 23, 2023
Business Etiquette: One Joke that Should Be Off Limits
You don’t need to avoid humor in your business relationships, but please, don’t joke about this.
February 16, 2023
Businesses, Why Your Awesome Branded Shipping Should Take a Break
Has this happened to you over Christmas?
December 20, 2022
Stop Saying Sorry! (Unless You Truly Are)
It’s never too late to apologize, but it loses all meaning when used too much.
October 21, 2022
It’s Too Late to Apologize (Actually, That is Absolutely Wrong!)
What is the point of saying sorry, even when it won’t change anything?
September 30, 2022
A Powerful Technique: How to Say Yes, When the Answer is No
A pessimistic zeitgeist will hurt you in the long run, even if you are being honest when you say no.
September 22, 2022
Stop! Fix Problems As Soon As You Can, It Only Gets Worse
A recent real story highlights how delaying a fix today could have repercussions for years.
September 20, 2022
We Never Spam (JK, LOL)
Have you ever signed up for a service that claims “we will never sell your information or Spam your inbox”? How often does it come true?
November 15, 2021
Your Hold Music is Way Too Optimistic
Have you ever been on hold with a business that has just one hold song?
October 13, 2021
Another Tale from the Farmer’s Market
How can you bring some of the farmer’s market spirit to your business this week?
September 8, 2021
Please, Ask “Stupid” Questions
The adage says, “there are no stupid questions, only stupid answers,” but it can be a challenging concept to practice. Why? Well, who likes feeling or appearing stupid?
July 29, 2021
Ending the Decades Long Drink Menu Shortage
A decades-long crisis has been plaguing restaurants across the country; drink menus are going extinct.
July 7, 2021
#1 Tip for Great Proposals
When making proposals, it is critical to get all the information you can about your potential client.
June 23, 2021
Ever Ordered Pizza but Actually Found Amazing Customer Service Instead?
All I did was order pizza; why am I getting an email that says URGENT in all caps?
June 3, 2021
Here’s My Secret Sauce for Success in Live Chat/Comments
YouTube and Facebook live chats can be hard to engage with successfully in a repeatable way. Here are some tips and tricks to help you
March 9, 2021
Terrible Tales from the Dentist
Imagine you had a terrible experience with a dentist when you were younger – they were rough, laid on the guilt thick, and said you
February 23, 2021
Backup Your Payment Methods
The Deli Delay This past weekend I was the first customer at a local deli. I ordered my food, wrangled my toddler and headed toward
July 30, 2019
Chick-fil-A: A Great Last Chapter
THE FIRST CHAPTER It happens once a month. On our way back from a meeting in the South suburbs we stop at Chick-fil-A Batavia for
February 18, 2016
It’s Not Personal, It’s Business
Sometimes it is just business, but maybe not when you think.
August 11, 2015